OUR COMMITMENT
Quality is not an option, it's our signature
At Salonor Group, we know that a single subpar batch can compromise a long-term business relationship. That's why we've built a rigorous process covering every step — from sourcing with Senegalese cooperatives to container shipment.
Discover our approachDirect Sourcing
Direct relationships with our Senegalese cooperative partners.
Quality Control
Rigorous inspection at every reception, non-compliant batches rejected.
Export Packaging
Food-grade jute bags (25/50 kg) compliant with international standards.
Complete Documentation
Phytosanitary certificate and trade documents for every shipment.
Five steps to controlled quality
From the Senegalese field to your container, every step of our process is controlled to ensure compliance, traceability, and the satisfaction of our international partners.
01
Sourcing
Network of cooperative partners across Senegal's main production regions.
02
Selection
Visual and sensory inspection of every batch upon reception.
03
Packaging
Food-grade 25/50 kg bags, palletizing, compliant marking.
04
Documentation
Phytosanitary certificate and complete trade documents.
05
Shipping
Logistics from Dakar with tracking to final destination.
100% Traceable
Every batch is traced back to its cooperative of origin. This transparency is the foundation of our trusted relationships with both clients and producers.
Zero quality compromise
Our policy is clear: zero tolerance for foreign matter, non-compliant moisture, or visual defects. Non-compliant batches are rejected at reception.
Batches with phytosanitary certificate
Quality commitment
What people say?
Customers’ Review
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Senior Developer
FAQ
Your questions about our quality approach
Any batch that doesn't meet our reception criteria — moisture level, foreign matter, visual defects — is immediately rejected before packaging. On the client side, we commit to responding within 48 hours to any documented quality complaint, and to offering a solution (replacement, credit, commercial gesture) based on context.
Our cooperative partners practice traditional agriculture, often close to organic standards but mostly without formal certification. We can source certified organic batches upon request, with adapted lead times and pricing. Contact us to discuss your specific requirements.
Allow 4 to 6 weeks between order confirmation and container delivery, depending on destination and requested volume. This lead time covers: sourcing from cooperatives, quality control, packaging, phytosanitary documentation, and shipping logistics from the Port of Dakar.
